Terms of Service

By accessing or using services provided by Faceport Inc. ("Faceport," "we," "us," or "our"), including our websites, iOS app, video meetings, AI experts, and personal agents, you agree to be bound by these Terms of Service. If you do not agree, do not use our services.

Our Privacy Policy explains how information is processed. If you use Faceport on behalf of an organization, you must have authority to act for it and follow the access rules it establishes.

Faceport is launching for customers in the United States.

Section 12 includes binding individual arbitration and a waiver of jury trials and class proceedings for covered disputes, with exceptions and a 30-day right to opt out. Please read it carefully.

Faceport provides video meetings, designed meeting spaces, scheduling, contacts and calling, invitations, shared content, and optional AI experts. AI experts can use documents, knowledge bases, and other materials you provide as context in a conversation. Feature availability depends on your device, account, organization, plan, permissions, and connected services.

Personal agents provide continuing conversations, saved memories, goals, and scheduled work. Optional connected sources can supply email, calendar, contact, or website information you authorize the agent to access. Some work can continue in the background under your instructions. You can manage schedules and permissions in the service.

Our services may integrate with third-party platforms including video conferencing providers, meeting infrastructure services, and AI model providers to deliver this functionality.

You must be at least 18 years old and legally able to enter into these Terms to create a Faceport account. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. You agree to provide accurate information and to notify us promptly of any unauthorized use.

Access to the platform may be subject to administrator approval. We reserve the right to suspend or revoke accounts that violate these terms or pose a security risk.

Guests may join supported meetings without creating an account. You must follow the host's access rules and obtain any legally required permission for participation. Faceport calls are not an emergency calling service.

You agree not to:

• Use the service for unlawful, harmful, or deceptive purposes
• Upload content you do not have the right to use or share
• Attempt to reverse engineer, disrupt, or overload our systems
• Use AI agents to impersonate real individuals without disclosure or consent where required
• Violate the rights of meeting participants or third parties
• Harass, threaten, exploit, or share unlawful or abusive content about another person
• Record, photograph, transcribe, or share another person without legally required notice and permission

Obtain the rights and permissions required before inviting an AI expert, recording a meeting, sharing your screen, or uploading images from Faceport Glasses. Respect a participant's choice not to share or be recorded. Report abuse or objectionable content through our support page. We may remove content or restrict accounts that violate these Terms.

Connect only accounts, websites, and data that you are authorized to use. A connection does not give you permission to bypass another service's restrictions or another person's rights. Do not put passwords or other sign-in secrets in agent chat. Use the private sign-in flow when a supported connection requires authentication.

You retain ownership of content you upload, publish in meetings, or provide as context for AI experts, including messages, photos, videos, documents, URLs, and other materials ("Customer Content"). By providing Customer Content, you grant Faceport a limited license to host, process, and use that content solely to operate, maintain, and improve the services for your account or organization, including sharing it with the recipients you select configuring your AI experts, and carrying out your authorized personal-agent work.

You represent that you have all necessary rights to provide Customer Content and that its use as described here does not violate any law or third-party rights.

Participants and recipients may save content you share with them. Do not include confidential information in a public link or shared material unless you intend its recipients to have access.

Our platform relies on third-party services such as LiveKit for video meetings and cloud recording, OpenAI for AI processing and voice agents, and Supabase for data storage. Your use of those services may be subject to their own terms and policies. Faceport is not responsible for third-party services outside our reasonable control.

The license for an app downloaded through Apple's App Store is governed by Apple's Standard End User License Agreement unless a separate custom license is provided with the app. These Terms also govern your use of the Faceport service. Faceport provides support for its service; Apple does not operate Faceport meetings or AI experts.

Review an agent's proposed actions, results, and source material, especially before using them for an important decision. Goals and schedules operate within the permissions you grant, but completion, accuracy, and uninterrupted availability are not guaranteed. Revoking access or stopping future work does not undo completed actions.

AI-generated responses are provided for informational and collaborative purposes. AI agents may produce inaccurate, incomplete, or outdated information. You are responsible for evaluating AI output and should not rely on it as a substitute for professional judgment, legal advice, medical advice, or other expert counsel.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Nothing in these Terms excludes consumer rights or warranties that cannot lawfully be excluded in your jurisdiction.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FACEPORT INC. SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICE SHALL NOT EXCEED THE AMOUNTS PAID BY YOU TO FACEPORT IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR ONE HUNDRED U.S. DOLLARS ($100), WHICHEVER IS GREATER.

Prices, included features, usage limits, and billing units are shown on the Pricing page and at checkout. Monthly subscriptions renew automatically each month until canceled. You authorize the recurring charges disclosed when you subscribe, including applicable taxes. Business plans are billed by seat as shown in the billing flow.

For subscriptions billed directly by Faceport, use Settings, Billing to open the billing portal and cancel before the next renewal. Cancellation takes effect at the end of the current billing period; paid access continues through that period. Contact support if you cannot access the cancellation controls. Removing the app does not cancel a subscription. If a third party bills you, manage cancellation through that provider.

Payments are nonrefundable, including for unused time in a billing period, except where a refund is required by law, expressly agreed in your purchase terms, or approved by Faceport. You may request a discretionary refund by contacting support. Nothing in this policy limits your nonwaivable consumer rights.

You may stop using the service at any time. We may suspend or terminate your access if you violate these terms or if we discontinue the service. Upon termination, your right to use the service ends, but provisions that by their nature should survive (including intellectual property, disclaimers, and limitations of liability) will remain in effect.

You can initiate account deletion in account settings. Data handling and retention are described in our Privacy Policy. Removing the app from a device does not cancel a paid plan. Any paid plan, booking, or donation is subject to the price and payment terms shown when you authorize it; manage cancellation with the service that bills you.

We may update these Terms from time to time. We will post the revised version with an updated effective date. Continued use of the service after changes become effective constitutes acceptance of the revised Terms.

Except as stated below, you and Faceport agree to resolve disputes arising from these Terms or the service through binding individual arbitration administered by the American Arbitration Association (AAA) before one neutral arbitrator. The Federal Arbitration Act governs this arbitration agreement. AAA's Consumer Arbitration Rules apply to consumer disputes and its Commercial Arbitration Rules apply to business disputes. Fees follow the applicable rules and law; Faceport will pay the business's required share of consumer arbitration costs. A consumer hearing will take place in the consumer's county of residence or remotely if the parties agree. The arbitrator may award the individual relief available under law, and a court with jurisdiction may enforce the award.

For covered disputes, both parties waive a jury trial and agree to proceed individually, not in a class, collective, or representative proceeding, to the extent permitted by law. Either party may bring an eligible individual claim in small-claims court. Nothing prevents a report to a government agency or limits nonwaivable rights or remedies, including public injunctive relief where protected by law. A court decides disputes about the formation, validity, or enforceability of this arbitration agreement. If a provision is unenforceable, it is severed to the extent permitted by law; a claim or remedy that cannot lawfully be arbitrated remains in court. Neither party consents to class arbitration. If AAA declines administration and the parties cannot agree on another provider, the dispute may proceed in a court with jurisdiction.

You may opt out of this arbitration agreement within 30 days after first accepting it by emailing legal@faceport.com with your name, account email, and a clear statement that you opt out of arbitration. Opting out does not affect your access to Faceport or the remaining Terms. If you opt out, neither party is bound by this section's arbitration or class-proceeding waiver. Changes to this section will not apply retroactively to disputes already pending.

Faceport Inc., 169 Madison Ave #11637, New York, NY 10016, U.S.A..

Questions about these Terms may be directed to Faceport Inc. at support@faceport.com.