Dr. Thompson, a surgeon at a leading hospital in San Francisco, was performing a complex procedure involving a newly developed surgical device. While he had trained with the device before, the intricacies of the operation made him wish for the support of the company’s device expert, Mark, stationed in Portage, Michigan.

Thanks to Faceport’s telepresence technology, Mark was able to be in the operating room virtually, providing real-time guidance without having to leave his office. As Dr. Thompson and his team worked through the procedure, Mark’s face appeared through the Faceport Helmet worn by one of the team members, ensuring he could see every detail of the surgery.

“Let’s slow down at this part—make sure the alignment is perfect,” Mark advised, watching intently as the device was used. His voice carried the calm authority of someone who knew the technology inside and out. The surgical team followed his guidance, grateful for the instant feedback.

For Dr. Thompson, Mark’s presence was invaluable. “Having him virtually in the room was as close as it gets to having him physically here,” he said. “It gave me confidence that we were using the device exactly as intended.”

Mark, from his support center in Michigan, was equally satisfied with the seamless experience. “Being able to watch the surgery and offer guidance in real time made all the difference,” he said. “It’s a game-changer for surgical support. It gives the surgeons more confidence to use our products over others knowing that we are readily available to be there with them whenever necessary.”

Faceport is designed to be a valuable tool for healthcare professionals and industry experts, offering a way to provide critical guidance in high-stakes situations, ensuring precision and collaboration no matter the distance.