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Last Updated: 11/8/2024

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1. Faceport’s Commitment to Privacy

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At Faceport, we prioritize the security and privacy of your personal information. Faceport’s telepresence products are designed to facilitate meaningful connections, allowing you to "be present" remotely in any setting. We understand the sensitivity of the data involved in creating this experience, and we are committed to ensuring that you retain control over your personal information.

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2. Scope of This Privacy Policy

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This Privacy Policy (“Policy”) describes how Faceport, Inc. and its affiliates (“Faceport,” “we,” “us,” or “our”) collect, use, disclose, and protect your personal data when you visit our website (“Sites”), use our telepresence products, including the Faceport Helmet, Faceport Robot and Faceport Apps, or access any other Faceport services (“Services”).

This Policy applies to all users of Faceport’s products and services worldwide, except where specific jurisdictional terms apply. By using Faceport’s Services, you agree to the terms of this Policy.

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3. Types of Information We Collect

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Information You Provide Directly:

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- Account Information: When you create a Faceport account, we collect your name, email address, password, and other information necessary to establish and secure your account.

- User Profile Information: To enhance your experience, you may voluntarily provide additional profile details, such as a profile picture.

- Content Information: When you use Faceport Services, you may share text, video, audio, and other data as part of your interactions. This includes both live video data and any messages sent during sessions.

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Information We Collect Automatically:

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- Usage Data: We collect data on how you interact with our Services, such as feature usage, session duration, and technical information about your device and network.

- Device Information: We collect information about the devices you use to access our Services, including IP addresses, device types, operating systems, and network information.

- Location Data: With your consent, we may collect and process location information to enhance your experience, such as determining your proximity for specific interactions.

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Information from Third-Party Sources:

With your permission, we may receive data from third-party integrations, such as calendar or contact information from integrated accounts, to improve the functionality of Faceport Services.

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4. How We Use Your Information

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Providing and Improving Our Services:

- To Facilitate Telepresence Experiences: We use your information to enable video, audio, and interactive features of our telepresence products, ensuring high-quality and secure experiences.

- To Improve Service Functionality: Analyzing usage patterns helps us optimize performance, troubleshoot issues, and develop new features.

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Customer Support and Communication:

- To Provide Customer Service: We use your data to respond to your inquiries, provide technical support, and resolve issues related to your use of Faceport Services.

- To Send Administrative Information: We may send you updates about our terms, policies, or other service-related information.

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Safety, Security, and Legal Compliance:

- To Ensure Data Security: We use industry-standard encryption and other security protocols to protect your data during transmission and storage.

- To Comply with Legal Obligations: We process data as necessary to comply with laws, regulations, and legal requests.

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Marketing and Communication:

- To Provide Personalized Marketing: We may use your information to send you personalized recommendations, offers, or other marketing content, in compliance with applicable privacy laws. You can opt out of marketing communications at any time.

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5. Legal Basis for Data Processing

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We process personal data under the following legal bases:

- Performance of a Contract: To provide and manage the Services you request, such as by enabling telepresence functionality.

- Consent: For certain sensitive data (e.g., location data), we rely on your explicit consent.

- Legitimate Interests: For purposes like improving our Services and marketing, where we carefully consider your privacy rights.

- Legal Obligation: To comply with applicable legal requirements.

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6. Sharing and Disclosure of Information

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We do not sell your personal data. However, we may share data under the following circumstances:

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- Service Providers: We work with trusted partners to perform certain functions, such as data storage, customer support, and analytics. These providers are bound by confidentiality obligations and may only process your data for specified purposes.

- Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity.

- Legal Requirements: We may disclose data in response to legal processes, court orders, or to protect the rights, property, and safety of Faceport and others.

- With Your Consent: We may share your data with third parties when you give explicit consent for specific purposes.

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7. Data Security

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Faceport employs comprehensive security measures to protect your data:

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- Encryption: All sensitive data is encrypted in transit and at rest to prevent unauthorized access.

- Access Controls: Access to personal data is restricted to authorized personnel who need it for their job functions.

- Regular Security Audits: We conduct regular testing to identify and mitigate potential vulnerabilities in our systems.

Despite these measures, no security system is infallible. We encourage you to take personal precautions, such as using strong passwords and keeping your software up to date.

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8. Data Retention

We retain your personal data as long as necessary to fulfill the purposes outlined in this Policy, or as required by law. You may delete your Faceport account at any time, at which point we will delete your data unless retention is required for legal obligations.

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9. Your Privacy Rights

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Depending on your jurisdiction, you may have the following rights regarding your data:

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- Right to Access: Request access to personal data we hold about you.

- Right to Correct: Request correction of inaccurate data.

- Right to Delete: Request deletion of personal data, subject to legal exceptions.

- Right to Object: Object to specific processing of your data.

- Right to Data Portability: Receive a copy of your data in a structured, machine-readable format.

- Right to Withdraw Consent: Withdraw your consent where applicable.

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To exercise these rights, please contact us at legal@faceport.com. We will respond within the time frames required by law.

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10. Cross-Border Data Transfers

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Faceport operates globally, and your data may be stored and processed in any country where we or our service providers operate. Regardless of the location, we implement safeguards to protect your data as described in this Policy.

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11. Use of Cookies and Similar Technologies

We use cookies and similar tracking technologies on our Site to:

- Enhance Functionality: Improve usability and performance.

- Analyze Usage: Track usage patterns for optimization and troubleshooting.

- Personalize Content: Show relevant content and advertisements based on your preferences.

You can adjust your cookie settings in our Cookie Policy or within your browser settings.

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12. Children’s Privacy

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Faceport does not knowingly collect personal data from children under the age of 13 (or applicable age in your country) without parental consent. If we learn we have collected such information without consent, we will delete it promptly.

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13. Changes to This Privacy Policy

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We may update this Policy periodically. Material changes will be communicated via email or within our Services. Your continued use of Faceport following changes indicates acceptance of the revised Policy.

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14. Contact Information

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Faceport, Inc.  

Address: 169 Madison Ave #11637, New York, NY 10016, U.S.A.

Data Protection Officer: legal@faceport.com  

If you have questions about this Policy, please reach out to us. We are committed to protecting your privacy and providing a secure experience with Faceport.