For Jim Thompson, a seasoned agricultural equipment salesperson based in Fresno, California, maintaining close relationships with his customers was the key to his success. Over the years, he had built a reputation not just for his extensive knowledge of farm machinery but for his commitment to understanding the unique needs of each farmer he served. However, as his territory expanded to cover more distant regions, staying connected with customers like Dave in Des Moines, Iowa, became increasingly challenging.

Determined not to let distance weaken these valuable relationships, Jim embraced Faceport’s telepresence technology to ensure that his visits remained as personal and impactful as ever. When Dave, a long-time customer, called to discuss a potential upgrade to his fleet of tractors, Jim didn’t hesitate to set up a virtual visit.

On a crisp morning in Des Moines, Dave was pleasantly surprised when Jim appeared via the Faceport Helmet worn by a local contractor. As they walked around Dave's equipment, Jim offered advice on where upgrades may make sense. The interaction was seamless, the connection genuine, and the trust that had been built over years of business remained as strong as ever.

For Dave, the experience was reassuring. “It’s like Jim is right here with me,” he said, impressed by the technology. “I can still get his expert advice and feel confident in the decisions I’m making for my farm.”

Jim, too, appreciated how Faceport allowed him to maintain the personal touch that set him apart in the industry. “For me, it’s not just about selling equipment—it’s about being there for my customers, understanding their challenges, and helping them find the right solutions. Faceport lets me do that, no matter where they are.”

The use of Faceport in field sales is well aligned to how customer relationships are managed, allowing salespeople like Jim to continue delivering personalized service across vast distances, and maximizing his time so that he spends less time traveling, and more time with customers. For Jim and Dave, this virtual visit was more than just a sales call—it was a continuation of a partnership built on trust, understanding, and a shared commitment to success.