It was every parent’s worst fear. Sarah was miles away from home, on her way back from a work trip when she received the call—her young son, Carter, had been rushed to the emergency room in Sandy Springs. He had severely injured his leg at the park. Sarah’s heart raced as she sat helpless in the back seat of her car, wishing she could be by his side. She felt the physical distance between them like a weight on her chest.

Fortunately the Emergency Room had offered Faceport. They texted Sarah a link, and she was quickly connected to the Faceport Helmet worn by a medical tech at the hospital. Her face appeared on the helmet as she spoke softly to Carter, her voice steady with the calm and love that only a mother could provide. “Mommy’s here, sweetie,” she reassured him. While the medical team worked diligently around him, Carter’s eyes locked onto his mother’s, as if she was right there with him. The team in the ER could see the fear in his eyes subside as he felt her presence.

Faceport allowed Sarah to do what mattered most—be there for her son when he needed her, even though she was miles away. As the doctors continued their work, she stayed with him virtually, holding his hand in spirit, and making the whole event less traumatic for him.

Faceport is designed to be a valuable tool for families, especially in moments of crisis, ensuring that loved ones can still offer emotional support and presence during life’s most difficult times.