For Robert Hayes, a senior executive based in Palm Beach, Florida, staying connected with his teams across the country was a top priority. Leading a nationwide chain of supermarkets required more than just boardroom decisions—it demanded a personal touch, a hands-on approach that allowed him to engage directly with employees and understand the daily operations that kept the business thriving.

However, with stores spread across multiple states, visiting each location regularly was a logistical challenge. That’s where Faceport’s telepresence technology came into play, offering a practical solution to maintain his leadership presence and visit each store more frequently.

One such visit took place at a busy supermarket in Dallas, Texas. As the store's employees gathered in anticipation, they were greeted by the sight of Robert’s Faceport avatar walking down the aisles and meeting store associates one-on-one. As he moved through the store, engaging with employees, discussing their challenges, and acknowledging their achievements, it became clear that the technology was more than just a convenience—it was a bridge that brought the executive closer to the people driving the company’s success.

For the Dallas team, this interaction was meaningful. “It’s great to know that leadership is really interested in what’s happening on the ground,” one employee noted. “Robert’s visit, even virtually, shows that he values our contributions. It really felt like I was there with him when he shook hands with me."

Robert, too, found the experience valuable. “Being able to connect with the team, to see the store through their eyes, and to offer support directly, is crucial,” he reflected. “Faceport allows me to be present, to listen, and to lead effectively, no matter where I am.”

Faceport’s telepresence technology is a helpful tool in maintaining strong leadership connections, ensuring that executives like Robert can continue to support their teams across distances. For the employees in Dallas, it reinforced their importance to the company, fostering a sense of unity and shared purpose.