The luxury hotel lobby in San Francisco bustled with activity as travelers approached the concierge desk. They were greeted by Tom, whose warm smile and extensive local knowledge had guided countless guests through their stays in San Francisco hotels. The hotel was using Faceports's telepresence technology to have Tom's avatar at the concierge desk. They had docked a Faceport Helmet on a Faceport Robot and stationed it behind the concierge desk.

Despite the distance, his presence felt immediate and authentic. He offered recommendations for a top-tier dining experience, booked tickets for a local show, and arranged for transportation—all with the same care and attention as if he were standing behind the desk in person. For the guests, nothing felt different; the human connection they expected remained unbroken.

One guest, amazed by the effortless interaction, marveled, “It felt like he was right here with me.” What they couldn’t see was the seamless handoff of service happening behind the scenes, with concierges from various locations taking turns, ensuring the hotel could provide uninterrupted, expert-level assistance around the clock.

Faceport is designed to be a valuable tool for the hospitality industry, optimizing operational efficiency while delivering a consistent, human-centered guest experience. By leveraging remote concierge services through Faceport’s robotic avatars, hotels can enhance guest satisfaction and reduce overhead costs, all without compromising on quality.